Book · AI Receptionist
Answers every call the way your best office manager would
It picks up on the first ring, asks how many bedrooms and bathrooms, the square footage, and whether it's a recurring, deep or move-out clean — then quotes the job and books the slot before the caller has a chance to ring anyone else.
- Knows your regulars before it says hello
- Quotes by bedrooms, bathrooms, sq ft and frequency
- Handles several callers at once, day or night
- Warm-transfers the calls that genuinely need you
- Sarah M.Recognized · 14 Maple St · last clean Apr 12Known
- (555) 088-2019New callerRinging
- (555) 447-1120New callerRinging
3 calls at once · 0 missed
A returning customer is matched to your records while the phone is still ringing, so she is greeted by name. And three callers at once is three conversations, not a queue.
What it handles
Everything your front desk would do, minus the front desk
Knows who is calling before it answers
The number is matched against your customer records while the phone is still ringing. A regular hears “Hi Sarah — is this about the Tuesday clean at 14 Maple?” instead of being asked to spell their name to a company that has cleaned their house eleven times.
Qualifies the job properly
Bedrooms, bathrooms, square footage, recurring or deep or move-out, pets, parking and access notes — the same questions your best CSR would ask, in the same order.
Quotes from your rate card
Not a guess and not a range. We load your actual pricing logic, including minimums, travel zones, add-ons like inside-fridge or oven, and frequency discounts.
Answers what the rate card doesn't
Your own knowledge base sits behind every call: what a deep clean includes, whether the products are pet-safe, your insurance and bonding, key handling, the cancellation policy. It answers from your policies rather than making something up.
Books into your calendar
It checks genuine availability against crew capacity, offers the slots that actually work, and writes the confirmed job into your CRM before the call ends.
Sounds like a person
Natural pace, no scripted cadence, no dead air while it thinks, and it copes with being interrupted mid-sentence. Callers talk to it the way they would talk to your office manager, because that is what it sounds like.
Takes concurrent calls
Four people ringing at once on a Saturday morning is four conversations, not a queue. Nobody waits on hold and nobody hangs up to try the next cleaner.
Knows when to hand over
Complaints, damage reports, unusual commercial scopes or anything genuinely off-script get a warm transfer to you, or a callback booked with the conversation already summarized. Everything else it finishes itself rather than punting an ordinary booking to your phone.
Captures the ones who don't book
Even when a caller wants to think about it, you get the name, number, property details and the reason — instead of a voicemail notification with no context.
In practice
A Saturday 8am call, handled while your crews are loading the van
The agent picks up on the first ring, prices the job against your own rate card, and confirms the slot. You find out when the job is already on the board.
- CallerHi — do you do move-out cleans? We're handing back the keys on Friday.
- AgentWe do. Let me get you a price now. How many bedrooms and bathrooms, and roughly what size is the property?
- CallerThree bed, two bath. About 1,800 square feet.
- AgentA three-bed, two-bath move-out at that size comes to $415, and that includes inside the oven and fridge. I have Thursday at 11:30am or Friday at 8am — which suits?
- CallerThursday works.
- AgentBooked for Thursday 11:30am. I'll text you a confirmation now and we'll remind you the day before.
Live demo
Don’t take our word for it — call it
These are real agents, not recordings. They answer for Bright Nest Cleaning, a cleaning company we made up, and they know that company’s rate card, service area and policies by heart. Take a call, or send an enquiry and get called back.
Bright Nest Cleaning · demo company
You are a homeowner ringing the office. Riley picks up on the first ring.
Ready when you are
Give it a name and it greets you like a customer it already has on file.
Your browser will ask for microphone access. Calls are recorded and transcribed, the same way a real deployment logs them.
Live transcript
Things worth trying
- “How much for a three bed, two bath deep clean?”
- “Can you do every two weeks instead?”
- “Do you use anything that's safe around a dog?”
- “Are you a real person?”
- “Actually — book me in for whatever's soonest.”
Talk over it while it’s mid-sentence, too. It should stop dead and follow you — that one is worth hearing.
Getting it live
What setup actually involves
- 1
We learn your pricing
You send your rate card, service areas and booking rules. If pricing currently lives in your head rather than a spreadsheet, we sit down and get it out of there — that conversation alone is usually worth having.
- 2
We build your knowledge base
Everything a good office manager knows without looking it up: inclusions by clean type, the products you use, insurance and bonding, key and access policy, cancellation terms, minimum charges, and the dozen questions you get asked every week. When your pricing or your zones change, we update it — there is nothing to retrain.
- 3
We connect your customer records
So the agent can recognize a returning customer by their number and pull up the address, the last clean and what they paid before it says hello. Unknown numbers simply take the standard new-enquiry path.
- 4
We build and train the agent
Voice, tone and greeting are yours to choose. We script the qualifying questions around how you actually sell, then load your availability rules and crew capacity.
- 5
You test it
You call it. Repeatedly, and try to break it. We tune the wording, the pricing edges, and the handoff rules until you would be happy for a real customer to hear it.
- 6
You point your number over
Either forward your existing line or use a new number for tracking. Most companies are live within five to seven business days, and you can switch it off at any time.
FAQ
Questions about this service
Also available
The rest of the front desk
Ready to stop missing calls?
See your own rate card quoted out loud on a live demo call. No contracts to sign, and nothing for your crews to learn.