Win Back · Review Engine
Asks for the review at the only moment it ever works
Reviews are how cleaning companies get found, and almost nobody asks for them consistently. This asks every customer at the one moment it works — the minute the crew packs up — and quietly routes the unhappy ones to you instead of to Google.
- Triggered the moment a job is marked complete
- Unhappy responses routed to you, not to a public review
- Steady review flow instead of occasional bursts
“How did we do today? Reply 1–5.”
Rated 4–5
One tap through to your Google listing, link pre-filled.
Rated 1–3
Comes straight to you, privately, while you can still fix it.
Everyone is asked. Nobody is silenced — but an unhappy customer reaches you first, not your Google listing.
What it handles
Everything your front desk would do, minus the front desk
Timed to the moment it works
The request goes out as the job is marked complete — while the house still looks immaculate and the customer is still delighted. A request three days later is a different, much worse conversation.
Unhappy feedback comes to you first
Anyone who indicates they were not thrilled is routed to a private message with you rather than to a public review page. You get the chance to fix it before it becomes permanent.
One tap to the right place
Google, Facebook or wherever you most need reviews, with the link pre-filled. Every extra step between intention and posting loses a meaningful share of people.
Steady flow, not bursts
A consistent trickle of recent reviews reads as a healthy business. Fourteen reviews in one week followed by nothing for six months reads as something else entirely.
It asks once
One request, one gentle reminder if there is no response, then it stops. Nagging customers for reviews costs more goodwill than the review is worth.
Recurring customers handled sensibly
A fortnightly customer is not asked every fortnight. The agent tracks who has already reviewed and leaves them alone.
In practice
The two paths a finished clean can take
The branch matters more than the request. Catching a disappointed customer privately is worth considerably more than catching a happy one publicly.
- SystemJob marked complete in Jobber · 1:40pm
- Agent“Hi Tom — how did we do today? Reply 1–5.” Sent at 1:52pm
- ClientReplies “5”
- Agent“Wonderful, thank you. Would you mind leaving that on Google? [link]”
- ClientA different customer replies “3”
- Agent“Sorry to hear that — what went wrong?” Flagged to you privately, no public link sent.
Getting it live
What setup actually involves
- 1
We connect your completion trigger
Usually the job being marked complete in your CRM. If your crews do not mark jobs off reliably yet, fixing that is a small change with benefits well beyond reviews.
- 2
You choose where reviews go
Google is usually the priority for local cleaning search, but we will point people wherever you most need the volume — including alternating between platforms.
- 3
We write it in your voice
Short, warm, and unmistakably from your business rather than from a review platform. Generic requests get ignored, and worse, they feel automated.
- 4
You handle the ones that need you
Negative responses arrive with the job details and the customer's own words. What you do with them is the part that cannot be automated, and should not be.
FAQ
Questions about this service
Also available
The rest of the front desk
Ready to stop missing calls?
See your own rate card quoted out loud on a live demo call. No contracts to sign, and nothing for your crews to learn.