Win Back · Outbound Campaigns
Keeps your recurring book full without a single reminder call
Confirmations the day before, no-show recovery the hour after, rebooking calls when a recurring clean quietly lapses, and a nudge on the quotes that never got an answer — all without anyone adding it to a to-do list.
- Appointment reminders and confirmations
- No-show recovery and lapsed-client rebooking
- Gap-filling campaigns for a slow week
Mon
Tue
Wed
Thu
Fri
Confirmations, no-show recovery and rebooking calls quietly refilling the gaps in next week's board.
What it handles
Everything your front desk would do, minus the front desk
Day-before confirmations
A short, friendly call or text the evening before every job. Confirmed jobs stay confirmed, and the ones that need moving get moved while there is still time to fill the slot.
No-show recovery
When a crew arrives and nobody answers the door, the agent is calling the customer within the hour to reschedule — not three days later when they have already found someone else.
Lapsed-client rebooking
It watches for recurring customers who have quietly stopped booking and reaches out with a specific offer of a specific slot. This is usually the fastest money on the whole platform.
Follow-up on unanswered quotes
Someone asked for a price a fortnight ago and never replied. The agent rings once, politely, to ask whether they still need it — and a surprising share of them do.
Seasonal and gap filling
Slow week ahead? The agent works your past-customer list with your spring-clean or deep-clean offer and puts jobs into the empty slots on the board.
Every outcome written down
Answered, declined, rescheduled, wrong number — each call updates the customer record automatically, so your list gets cleaner rather than staler over time.
In practice
The rebooking call you keep meaning to make
A fortnightly customer has not booked in six weeks. Nobody noticed, because nobody has time to notice. The agent did, and it called.
- AgentHi Sarah, it's the team at Rivera Cleaning. We used to see you every other Tuesday and it's been a little while — is everything alright?
- ClientOh — yes, we had family staying and I meant to start it up again. It completely slipped my mind.
- AgentThat happens constantly. I have your usual Tuesday 9am open again from next week if you'd like to pick the schedule back up at the same rate.
- ClientThat would be perfect, yes please.
- AgentLovely — you're back in for Tuesday at 9am, fortnightly. I'll send a confirmation now.
Getting it live
What setup actually involves
- 1
We connect your customer list
From your CRM, your scheduler, or a spreadsheet if that is what you have. We look at booking history to work out who is genuinely lapsed rather than simply on holiday.
- 2
You set the rules and the tone
How long before a customer counts as lapsed, what discount the agent may offer, which hours calls may go out, and how many attempts before it stops. Nothing runs that you have not approved.
- 3
We start with one campaign
Usually day-before confirmations, because the effect is immediate and easy to measure against your no-show rate. Once that is working, we layer in recovery and rebooking.
- 4
You review and expand
You see every call outcome. Campaigns that earn their keep get more budget and more of the list; campaigns that do not get rewritten or switched off.
FAQ
Questions about this service
Also available
The rest of the front desk
Ready to stop missing calls?
See your own rate card quoted out loud on a live demo call. No contracts to sign, and nothing for your crews to learn.