Terms of Service

These terms form an agreement between Palo CX AI (“we”, “us”) and the business subscribing to our service (“you”). By using the service you accept them.

Where we have signed a separate written agreement with you, that agreement takes precedence over anything inconsistent here.

AI voice agents that answer inbound calls, place outbound calls, or both; AI chat agents for your website and connected social inboxes; and the configuration, integration and automation work needed to make them function with your systems.

The specific features available to you depend on the plan you subscribe to. Which services each plan includes is set out on our pricing page. We may improve or change features over time, and we will not materially reduce what your plan provides without giving you notice.

You are responsible for the accuracy of the pricing, service areas, availability and business rules you give us. The agent quotes what you tell it to quote — if your rate card is wrong, the quotes will be wrong, and the resulting job remains yours to honour or renegotiate with your customer.

You are responsible for holding the rights to the phone numbers you forward to us and the accounts you connect.

For outbound calling, you are responsible for ensuring the contacts you supply are your own existing customers with whom you have a relationship, and for complying with telemarketing and calling-hours rules that apply to you. We do not provide contact lists.

You must not use the service to deceive, harass, or unlawfully record any person.

Our agents use automated language models. They are accurate in the overwhelming majority of conversations, but they are not infallible and may occasionally misunderstand a caller or state something incorrectly.

The service is a tool to assist your business, not a guarantee of any particular booking rate, revenue outcome or answer rate. Figures shown on our website — including in the ROI calculator — are illustrative estimates based on inputs you provide, not forecasts or promises.

You should review recordings and transcripts periodically, which the service makes available to you.

Subscription fees are billed monthly in advance at the rate for your plan. Fees are exclusive of applicable taxes.

Each plan includes a monthly allowance of voice minutes, published on our pricing page. Chat and messaging are not metered.

Voice minutes used beyond your allowance are billed in arrears, in whole minutes, at the overage rate published for your plan. We will notify you when you reach your allowance, so that any overage is visible to you as it begins rather than something you discover on an invoice.

If your usage is consistently above your allowance we will contact you to move you to a plan that fits. We will also tell you if you are paying for headroom you are not using.

Late payment may result in suspension after reasonable notice. We will give you at least thirty days' notice before any increase to your subscription fee or to your overage rate.

Either party may cancel with thirty days' written notice. There is no minimum term and no cancellation fee.

On cancellation, call forwarding reverts to you, and you keep your phone number, your CRM data and any automations built in your own accounts. We will provide an export of recordings and transcripts on request within thirty days of termination, after which they may be deleted.

Each party will keep the other's non-public information confidential and use it only to perform this agreement.

Where we process personal information belonging to your customers, we do so as your processor and on your instructions. Our handling of personal information is described in our Privacy Policy.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss of anticipated savings.

Subject to the above, our total aggregate liability arising out of this agreement is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.

We aim for continuous availability but do not guarantee uninterrupted service. Planned maintenance will be notified in advance where practicable.

The service is configured so that in the event of an outage, calls fall back to your existing line or voicemail rather than being lost silently.

The demo call and chat on our website are provided for evaluation, free of charge and as-is. They are a demonstration of how an agent behaves, not advice, not a quote, and not an offer capable of acceptance — the agent plays a receptionist at a company that does not exist, and any price it says aloud is illustrative.

Calls are recorded and transcribed. Please do not give the demo real personal information or payment details. How that recording is handled is described in our Privacy Policy.

We may rate-limit, suspend or withdraw the demo at any time, and we ask that you not use it to place automated or repeated calls.

These terms are governed by the laws of the state in which Palo CX AI is incorporated, and the courts of that state have exclusive jurisdiction over any dispute.

If any part of these terms is found unenforceable, the rest continues to apply.

Questions about these terms: hello@palocx-mail.com.