Book · Web Chat
Replies to every website visitor and DM in seconds
Embedded on your site and connected to your social inboxes, the chat agent answers pricing questions, checks real availability, and books commercial walkthroughs — in seconds, at any hour, while you are up to your elbows in someone's kitchen.
- Website widget, Instagram and Facebook messages
- Instant pricing for residential and commercial
- Hands the booking straight to your calendar
Do you use pet-safe products? And how much for a deep clean, 2 bed 1 bath?
Always — pet-safe and fragrance-free. That deep clean is $260. Wednesday 1pm or Saturday 9am?
Policy from your knowledge base · price from your rate card
Saturday please 🙌
Booked · synced to your calendar
Questions about how you work are answered from your knowledge base; prices come from your rate card. At midnight, without waking you.
What it handles
Everything your front desk would do, minus the front desk
Website widget
A small, quiet chat bubble that matches your branding. It opens with a useful question rather than a pop-up demanding an email address before it has given you anything.
Instagram and Facebook DMs
The messages that arrive at 11pm from your social posts get a real answer with a real price, instead of sitting unread until you next open the app.
Website forms answered instantly
A form submission triggers an immediate reply with expected pricing and available dates. Speed-to-lead is the single strongest predictor of whether an enquiry converts.
Quotes in the chat
Same rate card, same logic as the voice agents. A visitor gets a number without having to ring anyone, which suits the large share of customers who would simply rather not call.
The same knowledge base as the phone
Pet-safe products, what a move-out clean includes, whether you are insured, how keys are handled — answered from your own policies, and answered identically whether someone types it or asks it out loud. Returning customers are matched by email, so the history is already there.
Commercial walkthroughs
For office and facility enquiries it qualifies the scope and books a site visit into your diary, rather than pretending it can price a building it has not seen.
Escalates to a human
Anything sensitive or unusual gets handed to you with the full transcript attached, so the customer never has to explain themselves twice.
In practice
A 10pm Instagram message that would otherwise wait until morning
Most cleaning enquiries on social arrive well outside office hours. By the time anyone replies, the person has usually messaged two competitors as well.
- ClientHey! Saw your post — how much for a deep clean on a 2 bed apartment?
- AgentHappy to help. Is it two bedrooms and one bathroom, and roughly how many square feet?
- Client2 bed 1 bath, around 900 sq ft.
- AgentA deep clean at that size is $260. We have Wednesday afternoon or Saturday morning open this week — would either work?
- ClientSaturday morning please 🙌
- AgentBooked for Saturday at 9am. Could I take your address and a contact number to confirm?
Getting it live
What setup actually involves
- 1
We embed the widget
One small script on your site. It works on Wix, Squarespace, WordPress, Webflow and anything else that lets you paste a snippet — no rebuild and no developer required.
- 2
We connect your inboxes
You authorise Instagram and Facebook through Meta's standard business connection. Nothing about your existing account changes, and you keep full access to it.
- 3
We match your voice
Tone, greeting, emoji or no emoji, and the questions it asks before quoting. It should read like your business, not like a support bot.
- 4
You watch the first conversations
Every chat is visible to you as it happens, and you can jump in at any point. Most owners are hands-on for the first fortnight and then stop checking.
FAQ
Questions about this service
Also available
The rest of the front desk
Ready to stop missing calls?
See your own rate card quoted out loud on a live demo call. No contracts to sign, and nothing for your crews to learn.