Run · Analytics
Finally, a straight answer on where the work comes from
Every call, chat and booking produces a record, and those records answer the question most cleaning company owners cannot: where the work comes from, what it is worth, and precisely what is being lost on the way. Then once a month we read them properly and tell you what we would change.
- Answer rate and booking rate, tracked daily
- Revenue attributed back to its original source
- Searchable recordings and transcripts on every call
- A monthly review telling you what to change
100%
Answer rate
$3,410
Booked revenue
Top source
Monthly review: quotes over $400 convert at 19% against 41% below it — worth testing a mid-tier package.
Answer rate, booking rate and revenue traced back to its source — then, once a month, a written read on what is going wrong and what to do about it.
What it handles
Everything your front desk would do, minus the front desk
Answer rate and booking rate
The two numbers that matter most, tracked daily. Most owners have never seen either, because the calls that go unanswered leave no record to count.
Revenue attributed to source
Not enquiries — booked revenue, traced back to the ad, the listing or the referral it came from. It is frequently the first time the advertising spend gets a straight verdict.
The quotes that got away
Every priced job that did not convert, with the property details and the number quoted. A cluster of losses around a particular price point tells you something worth acting on.
Searchable recordings and transcripts
Every conversation, searchable by word. Wondering how often people ask about pet hair, or eco products, or same-day availability? Search it and find out.
Busiest hours and days
When your enquiries actually arrive, which is rarely when owners assume. It informs staffing, opening hours and when to schedule your own marketing.
The questions it could not answer
Every time a customer asks something your knowledge base handles badly, it is logged. That list is usually short, specific and easy to fix — and each fix turns a fumbled answer into a booked job.
A weekly summary that comes to you
Calls answered, jobs booked, revenue booked, anything that needed you. Short enough to read on a phone between jobs, because a dashboard you have to remember to open is a dashboard you will not open.
A monthly review with recommendations
The part that is not a chart. Once a month we go through your numbers ourselves and write up what changed, what is going wrong, and the two or three things worth doing about it — then talk it through with you if you want.
In practice
The question every owner has and almost none can answer
“Where does my work actually come from, and what am I losing?” The data to answer it already exists — it has simply never been collected in one place. Once a month we go through it and tell you what we would do about it.
- Client“Is the Facebook advertising doing anything?”
- SystemFacebook · 34 enquiries · 11 booked · $3,410 booked revenue · $620 spend
- Client“And the ones that got a quote but never booked?”
- System19 quotes unconverted · 12 of them above $400 · recordings attached
- Client“So we're losing the big jobs. Let me listen to a few of those.”
- AgentTwelve recordings, searchable, one click away
- SystemMonthly review · quotes above $400 convert at 19% against 41% below it · recommendation: test a mid-tier package before discounting the top one
Getting it live
What setup actually involves
- 1
It starts collecting from day one
There is nothing to configure. From the moment your first agent goes live, every call, chat and booking is recorded and attributed automatically.
- 2
We connect your ad sources
So that revenue can be traced back past the enquiry to the platform that produced it. This is the step that turns interesting numbers into decisions.
- 3
We agree what you actually want to know
Most owners care about three or four numbers, not thirty. We set the summary up around yours rather than sending you everything we happen to have.
- 4
A short summary lands every week
In your inbox, on the day you choose. The dashboard is there when you want to dig, but the numbers that matter arrive without you going looking for them.
- 5
Once a month, someone reads it properly
We go through your month ourselves before it reaches you — the pattern in the lost quotes, the hours where demand outruns your coverage, the zone that enquires but never books, the question the agent keeps fumbling. You get the finding, what we think is causing it, and what to do next. It is a half-hour call if you want one, and a page you can read in five minutes if you do not.
FAQ
Questions about this service
Also available
The rest of the front desk
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See your own rate card quoted out loud on a live demo call. No contracts to sign, and nothing for your crews to learn.